Help & Support
Due to the size of our listener community, it is impossible to provide direct technical support to everyone who uses our free service. If you require a higher level of support, we recommend DI.FM Premium, which offers direct technical support to all subscribers.
Please be sure to review these common questions before contacting using the form below.
- Do I need to join?
In order to better comply with reporting regulations on our streams, we are asking users to register for a free account. You can continue listening for free after registering with an email address, Facebook, or Google.
- What is a Premium subscription?
When you create a free account, you are allowed to stream at a respectable audio quality, but with commercial interruptions and you are limited to our daily random selection of free channels. Premium offers even higher audio quality, commercial-free music, with access to all channels, for a low monthly fee.
Premium members are connected to preferential servers and receive access to our dedicated Premium support team. They are also allowed to access our streams on hardware players like Sonos and Squeezebox, and desktop players such as iTunes, VLC and many others.
- How do I listen on the website?
The easiest way to listen is by visiting the home page and clicking on a tune-in link next to any channel. If you are not a premium subscriber, you will be limited to the selection of free daily channels provided.
- How do I listen using an external player?
- How do I listen on my mobile device?
You can use one of our mobile apps to listen on your iOS, Android, or Amazon device.
- Which audio formats and bitrates do you stream?
- How much does Premium membership cost?
Plans are available for as low as:
$84.00 ($7.00 per month)
$120.00 ($5.00 per month)Sales Tax may be applicable; varies by location.
- Are all channels included when I upgrade to Premium?
Absolutely – you get access to all music channels on our entire network, in fact.
- Which payment options do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, and iDEAL (available in the Netherlands).
- Is the connection secure when paying for Premium?
All billing operations are performed over a secure connection so that your personal information remains confidential.
- How am I billed?
As a subscription service, we automatically bill your credit card, bank account, or PayPal account, depending on your subscription term. You will receive an email confirmation whenever a payment is made. Your subscription will automatically renew unless you set it otherwise in your account area.
- Which company will bill my credit card, bank account, or Paypal account?
Digitally Imported, Inc. is our billing provider, and is the name you will see on your billing statement.
- What is your cancellation policy?
You can cancel at any time, for any reason, and you will not be billed again. Once cancelled, your Premium membership will remain active until its expiration date.
- What is My Favorites?
My Favorites allows registered users to customize a list of preferred radio channels for quick access. My Favorites can be listened to through the website, from any media player, or using one of our mobile apps.
- Can I share my Premium account with friends or family?
Your support enables us to continue building a better service. We encourage everyone who enjoys our service to pay for their own Premium account. Your Premium account can be used in multiple places or on multiple devices, as long as only one connection is active at any given moment.
Our system detects multiple connections by the same account and will disconnect all additional listeners.
- How do I close my account?
We value your business and your privacy and would like to address any concerns you have about the service. Please contact our customer service team to close your account.
- My audio keeps dropping out or buffering. How do I Fix it?
- Ensure your connection is not saturated with downloads, system updates, or other users sharing the same connection.
- Test a different channel.
- Test a lower bit-rate stream of the same channel.
- Connect from a different network.
(Free wi-fi networks can be notoriously intermittent.)
- Stream video from another service like YouTube or Hulu.
- I cannot hear audio at all. What should I do?
- Check the volume controls on your media player and your computer.
- Test a song stored directly on your computer.
- My question is not answered here, what can I do?
Please contact us and describe your question in as much detail as possible.