Common Questions

    • What is a Premium subscription?

    • When you create a free account, you are allowed to stream at a respectable audio quality, but with commercial interruptions and you are limited to our daily random selection of free channels. Premium offers even higher audio quality, commercial-free music, with access to all channels, for a low monthly fee.

      Premium members are connected to preferential servers and receive access to our dedicated Premium support team. They are also allowed to access our streams on hardware players like Sonos, and desktop players such as iTunes, VLC and many others.

      Try a free 30-day Premium trial to experience the benefits yourself.

    • How do I listen on the website?

    • The easiest way to listen is by visiting the home page and clicking on a tune-in link next to any channel. If you are not a premium subscriber, you will be limited to the selection of free daily channels provided.

    • How much does Premium membership cost?

    • Plans are available for as low as:

      $8.00
      1-month subscription

      $84.00 ($7.00 per month)
      1-year subscription

      $120.00 ($5.00 per month)
      2-year subscription

      Sales Tax may be applicable; varies by location.
    • Which payment options do you accept?

    • We accept Visa, MasterCard, American Express, Discover, PayPal, and iDEAL (available in the Netherlands).

    • Is the connection secure when paying for Premium?

    • All billing operations are performed over a secure connection so that your personal information remains confidential.

    • How am I billed?

    • As a subscription service, we automatically bill your credit card, bank account, or PayPal account, depending on your subscription term. You will receive an email confirmation whenever a payment is made. Your subscription will automatically renew unless you set it otherwise in your account area.

    • Which company will bill my credit card, bank account, or Paypal account?

    • Digitally Imported, Inc. is our billing provider, and is the name you will see on your billing statement.

    • What is your cancellation policy?

    • You can cancel at any time, for any reason, and you will not be billed again. Once cancelled, your Premium membership will remain active until its expiration date.

    • Which audio formats and bitrates do you stream?
    • Can I share my Premium account with friends or family?

    • Your support enables us to continue building a better service. We encourage everyone who enjoys our service to pay for their own Premium account. Your Premium account can be used in multiple places or on multiple devices, as long as only one connection is active at any given moment.

      Our system detects multiple connections by the same account and will disconnect all additional listeners.

    • Which hardware players can I use with my premium Service?

    • You can use any hardware player that accepts custom URLs. Here are some of the most common hardware players used by our Premium listeners: Sonos, Squeezebox, Denon, Pioneer, or any players that support vTuner or TuneIn.

    • Can I use my premium account in a commercial establishment?

    • Our current license does not allow for public streaming, so such usage is in violation of our Terms of Use. As our streaming service is consumer focused, our policies currently reflect that. We do not yet offer any business-level packages that would grant permissions to stream our channels in public places or cover any public performance royalties which the venue would be liable for. We are working on expanding our services, and hope to offer a Premium Package for business customers sometime in the future.